Best Order Management Software for your business in 2021

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If you sell products at scale then considering Order management software is a great option. The best order management software let you stay on:

  1. Top of inventory.
  2. Sending automated customer notifications.
  3. Tracking payments in multiple currencies.
  4. Fulfilling special orders correctly, and much more.

Also, it further ensures that you’re integrated with all your major suppliers.

By employing order management software that helps you reduce expenses and improve your profit margins by automating orders. Today, in this post we will be looking at the best order management software that will help you optimize your order processing workflow for your business.

How to determine the Best Order Management Software For You

Knowing your business’s unique functions and order processing requirements is a great first step when choosing which OMS you’ll choose. However, order processes can quickly get involved and become ridden with errors without effective management. And if you add applications you might not require, it can quickly become costly.

That’s why, after concluding your order processing needs, the next best thing to decide would be your budget, the number of products sold regularly, and how much you can designate to the integration of an OMS into your systems. Besides that, here are some further factors to consider while choosing an order management system that becomes an asset and not a costly liability.

1. Automation

The point of using an OMS is automating as much of your order management as possible. But some software is better equipped for specific automation than others.

For instance, some order management systems might involve picking and sourcing products from different sources on a wholesale scale. Others are more suitable for more straightforward processes like automatically printing return labels and matching them to the right orders.

2. Scalability

While choosing an OMS, you need to consider your business state now and how much you plan to grow. For example, some order management software is meant to scale with you, while others can only sustain you until a certain growth point. On the other hand, if you want to adopt and use an OMS long-term, then the ability to scale through API integrations or ongoing software updates, for example, can be a make or break factor in the decision you make.

3. Support

OMS providers should give accessible support. For instance, do they give support forums, access to phone support, or comprehensive documentation?

As you onboard strong multi-functional order management software, you’re compelled to run into conflicting integrations or API malfunctions. A dedicated support system to make sure that you can easily navigate the setup, usage, and maintenance of your OMS. This is particularly important if your business doesn’t have a dedicated IT department to concentrate on troubleshooting and configuration or if you’re integrating order management software for the first time.

Best Order Management Software

1. IBM Sterling Order Management 

Features:

  • BUILT-IN SMART AI TOOL
  • PRECISE ORDER & INVENTORY INSIGHT
  • CUSTOMIZABLE KPI ALERTS
  • ROBUST CLOUD-BASED STORAGE

IBM Sterling Order Management is a smart AI integration that can help you self-correct orders that require revision. For instance, IBM Sterling Order Management allows you to be on top of order fulfillment at scale with the aid of artificial intelligence.

IBM Sterling is a suitable OMS for businesses with over 20 distribution centers and stores that want a smart system that confers them the fastest cost-effective fulfillment option for any given order.

Their AI abilities don’t stop at getting optimal fulfillment solutions. With their self-correcting platform, IBM Sterling can handle high fulfillment volumes while minimizing supply chain glitches and correlating data for better decision-making. In addition, the software is open to developers to optimize and build personalized data integrations for increased efficiency.

Some of IBM Sterling’s AI-informed features are:

  • Up-to-the-minute insight on fulfillments and product inventory
  • Timely KPI alerts to learn the health of your order process
  • A centralized aspect of your inventory levels on an intuitive dashboard
  • An comprehensive knowledge center to stay up to date on software updates and software usage
  • It is cloud-based, meaning no requirement for tons of digital storage on your end

A hefty AI-informed OMS doesn’t normally come with a small price. So, if you’re an SMB or just beginning, you’re better off investing in a system with more limited complexity for efficiency’s sake. For IBM Sterling’s pricing details, you’ll need to visit the site directly and contact the team.

2. ShipStation 

Features:

  • SMB-FRIENDLY PRICING
  • FEATURE-RICH MOBILE APP
  • INTEGRATES WITH MAJOR SHIPPERS
  • AUTOMATE FULFILLMENT PROCESSES

It is one of the reliable OMS options that is helpful for small businesses that have outgrown their order management efforts. As a small business, you may not require all the integrations and applications that large-scale or global e-commerce brands want. But you still require a good and repeatable order management process you and your customers can count on.

With ShipStation’s smooth and effortless integration with shipping giants, you can be sure your product deliveries are on time and cost-effective.

One of ShipStation’s most important advantages is automating shipping tasks that take various steps to execute. It means presets, rules, tags, and special fulfillment processes can be automated once configured to your special needs.

For example, with ShipStation, you can connect multiple orders given by the same customers. Conversely, you can divide a shipment when the order includes multiple items from various locations for faster delivery. Finally, you can prioritize orders that require special attention or are of higher urgency with their filter feature.

ShipStation’s best features:

  • A strong mobile app so you can control your business from anywhere.
  • They make it simple for your customers to return rejected items with printable return labels and directions
  • Shipping costs, loss, and revenue analytics
  • Track the level of inventory and stay up-to-date on which products require replenishment

To begin using ShipStation, you can schedule a demo or go for their 30-day free trial. 

Otherwise, the monthly plans are cut down very clearly and mainly depend on the average number of shipments your small business makes a month. Here’s a complete breakdown:

Starter – $9 per month

  • 50 monthly shipments
  • One user
  • Branded labels and packaging
  • Email and community forum support

Bronze – $29 per month

  • 500 monthly shipments
  • One user
  • Branded labels and packaging
  • Email marketing and community forum support

Silver – $49 per month

  • 1,500 monthly shipments
  • Two users
  • Customized labels and packaging
  • Live chat, email, and community forum support

Gold – $69 per month

  • 3,000 monthly shipments
  • Three users
  • Customized labels and packaging
  • Live chat, email, and community forum support

Platinum – $99 per month

  • 6,000 monthly shipments
  • Five users
  • Customized labels and packaging
  • Live chat, email, and community forum support

Enterprise – $159 per month

  • 10,000 monthly shipments
  • Ten users
  • Customized labels and packaging
  • Live chat, phone support, email, and community forum support

If you require more than 10,000 shipments every month, you’ll have to request a custom quote on their site.

3. CommerceHub

Features:

  • MADE FOR DROPSHIPPING BUSINESSES
  • UTILIZE 12,000+ SUPPLIERS & RETAILERS
  • TWO-DAY SHIPPING CAPABILITIES
  • SELL IN MORE THAN 150 LANGUAGES

If you run a dropshipping business requiring a centralized order management system, then CommerceHub is right. It has been designed for companies looking to optimize their dropshipping sales models. Their software takes order management for businesses like Dick’s, Walmart, Best Buy, Staples, and HD Supply.

CommerceHub owns marketplace integrations with Facebook, Google Shopping, Amazon, eBay, and even Instagram. Moreover, above 12,000 dropshipping supplier and retailer integrations open up a world of marketplace possibilities where you can reach new audiences.

Their best order management features:

  • Two-day shipping capabilities
  • Specific presets and analytics to track and optimize shipments
  • Real-time product tracking
  • No want to stock large quantities of inventory
  • List SKUs promptly and efficiently for every product

If you desire to learn CommerceHub’s prices in detail, you can contact them for a personalized quote.

4. Skubana 

Features:

  • POWERFUL CENTRALIZED DASHBOARD
  • HANDLE SALES HAPPENING ANYWHERE
  • EASILY SELL ON AMAZON, EBAY, & MORE
  • UNLIMITED SKUS & WAREHOUSES

Skubana is a compelling OMS intended to seamlessly integrate and handle multiple partners, fulfillment centers, and sales channels. It is ideal for businesses that serve a wide pool of clients needing multiple contact points and different fulfillment requirements.

They’re excellent for sellers with multi-channel requirements in e-commerce, pop-ups, wholesale, marketplace, and brick and mortar spaces.

Their multi-channel integrations enable you to sell in more than one marketplace while handling multiple distribution channels in the background. Without an OMS that handles multiple channels, handling inventory and optimizing growth can become a real hindrance, as it can become confusing very quickly.

Skubana prevents you from losing sales and creating angry, dissatisfied customers by allowing you to show up everywhere your customers cost-effectively search for your product. Moreover, their multi-channel software makes it simple to sell on Amazon, eBay, Shopify, Walmart, and BigCommerce. Meanwhile, you can keep track of inventory, fulfillment, and cost-effective delivery chains behind the scenes.

Skubana’s most useful features comprise:

  • One centralized dashboard for all channels
  • Unlimited channels, SKUs, and warehouses
  • Over- or underselling prevention automation
  • Automatically generated purchase orders

Skubana’s prices begin at $999 per month for 1,000 monthly orders. However, once you contact their team for a demo and present them with a bit more information on the average number of orders and the complexity of your workflow, they’ll be able to present you with a more personalized quote.

5. Brightpearl

Features:

  • IT LETS RETAILERS & WHOLESALERS GROW
  • INTEGRATED CRM FEATURES
  • DEEP API INTEGRATIONS
  • PHONE & EMAIL SUPPORT

You can’t really use any standard OMS to manage a growing retail or wholesale business. Instead, Brightpearl fulfills the unique needs of the wholesale and retail space at scale.

Suddenly, you can nourish better customer relationships by executing flexible order fulfillment features and automating order processing and inventory updates.

The retail and wholesale space points to having essential repeatable processes that, once optimized, can lead to great returns. Brightpearl is intended to streamline and optimize those omnichannel processes precisely instead of being a cookie-cutter OMS that can then be customized to wholesaler or retailer requirements. 

As a result, it makes them the optimal solution for moving extensive amounts of inventory quickly and efficiently.

Some of Brightpearl’s best features involve:

  • Deep API integrations to completely onboard Brightpearl to your systems
  • Continuously combining new applications and updates
  • Unlimited phone and email support
  • Built to scale

To clarify their prices, you can pick from two tiers then reach out to request a personalized quote. The first tier provides up to 1,500 orders per month through five sales channels and five users. The second option is for more monthly orders with an unlimited number of users or sales channels.

6. Magento 

Features:

  • FLEXIBLE TO SCALE AS YOU GROW
  • SELL IN MORE THAN 150 LANGUAGES
  • DRAG-AND-DROP PRODUCT EDITOR
  • OPEN API FOR CUSTOMIZATION

Magento is an OMS developed to help you grow with your business as you scale with compliant yet strong order management features.

Used by Zumiez, Tom Dixon, and Bevmo, Magento makes growing into new marketplaces globally easy. Moreover, they can centralize your site’s codebase, so it’s simpler for you to configure it to a global market’s nuances.

With Magento, you can sell in over 150 languages and integrate with regional extensions at a 

budget-conscious price point. You can also customize your product offerings with an effortless drag-and-drop interface that lets you engage with different regions. Moreover, Magento is provided to scale your sales with upselling and cross-selling capabilities.

Some of Magento’s highlights incorporate:

  • Taking a look at every channels’ inventory within one centralized control center
  • Combining new sources and locations to facilitate sales growth and customer acquisition
  • An extension marketplace where you can further personalize your e-commerce needs
  • Open API for advanced customization

To know more about their prices, reach out to one of their agents, or ask for a free product tour.

Wrapping It Up

The best Order management software depends upon your business goals, size, and sales channels, among other custom needs. Regardless of where you fall in the business spectrum, an OMS is crucial for managing orders professionally and efficiently.

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