7 Tips to Improve Customer Satisfaction Using Chatbot
1. Make it easy for customers to find your Chatbot
Your customers should know that you have a chatbot in the first place. Only then will they use it. The foremost thing to do is to design a visually pleasing homepage.
2. Keepconversation intuitive
Your chatbot should be able to strike seamless conversations. There should be an effortless progression of responses and ideas in its interactions.
3. Leverage NLP
and ML
People can ask the same question in many different ways. For instance, a visitor who is looking to buy shoes may ask if they o following queries – “Men’s shoes”, “Shoes for men”.
4. Make chatbots more empathetic
Though chatbots are helpful and efficient in various cases, their lack of empathy can make it difficult for users to express their emotions during interactions.
5. Use them for
real-time
communication
Chatbots are great tools for real time conversations Employ them for answering queries, providing feedback and information